From Back Office to Contact Centres
Call Design is a global leader in workforce optimisation, with over two decades of experience helping organisations achieve operational excellence. We specialise in delivering solutions that improve customer experiences, streamline operations and enhance employee engagement. Standing at the intersection of technology and human potential, we provide workforce management expertise backed by advanced solutions from partners like Alvaria, Aspect, CallD.AI, Intradiem and ProHance.
Our approach blends cutting-edge technology with strategic consulting and training, tailored to meet your unique challenges. Our commitment is to empower businesses with the software and education they need to ensure better customer engagement.
Innovative
WFM Solutions
Enhance forecasting, scheduling and performance insights with Aspect WFM and ProHance for back-office productivity.
A.I. Powered
Tools
Leverage CallD.AI and Intradiem to automate tasks, manage call surges and support realtime decision-making.
Outbound
Solutions
Drive engagement with Alvaria CX and Advanced Outreach for proactive customer interactions.
Driving the Optimised Workforce
At Call Design, we believe that workforce optimisation isn’t just about implementing technology – education and training are equally as important.
If you don’t have the right training, processes and support in place, even the best systems won’t add the value you are hoping for. That’s where Call Design does things differently.
We go beyond implementation—providing education, training and ongoing support for every solution we deliver.
Expert Consulting for Contact Centres & Back Office
Enhance operations with strategic consulting across contact centres and back-office functions. From workforce optimisation to process automation, we drive efficiency, productivity and business success.
Training & Best Practice Courses
We teach you how to use software tools effectively and apply best practices. Master WFM with our WFM Essentials, WFM for Real-Time Analysts and WFM for Team Leaders courses.
Back-Office Solutions
Call Design transforms back-office operations into strategic drivers of efficiency and performance. Leveraging data-driven insights from ProHance, helps organisations streamline workflows, enhance productivity and optimise resource allocation. Our tailored solutions provide real-time visibility into performance, empowering smarter decisions while reducing costs and boosting employee engagement.
Contact Centre Services
We combine best-in-class technology with expert consulting to deliver measurable results. Our approach focuses on optimising workforce performance, enhancing customer interactions and supporting business growth through tailored strategies.
WFM Best Practice Courses
Learn proven strategies to optimise forecasting, scheduling, and real-time management, enhancing workforce performance and operational efficiency.
Product Training
Empower your team with hands-on product training, customised to meet your specific requirements. Contact us and let us know what training you or your team need.
Custom Integration Development
Ensure your systems communicate effortlessly with seamless integrations across WFM, payroll and CRM tools.
WFM Consultancy
Work with us to optimise your team structure, refine processes and maximise your technology suite for peak performance and efficiency.
Upcoming Events
WOW2025 | Melbourne, Australia
NIB Motivation For Change
Discover how Call Design transformed NIB’s workforce management strategy to achieve greater efficiency and improved customer satisfaction.
Whakarongorau Aotearoa Choose Unique Solution
Discover how Call Design transformed Whakarongorau Aotearoa’s WFM suite using Aspect Software solutions.
Transcom’s extensive WFM Solution
CallDesign helped Transcom enhance workforce management with a tailored solution, improving efficiency, cost savings and employee engagement.
