What’s next? Future proofing your contact centre

With consumer habits - and the technologies that facilitate them - constantly changing, contact centre managers need to always have an eye on future trends.


Meeting your requirements: Call Design’s customised courses

Is there something not quite right in your contact centre, but you can't quite pin down what? Call Design's customised contact centre courses can help.


Inbound vs. outbound contact centre channels

The lines between inbound and outbound contact centres have blurred, and more channels are available than ever before. So what channels should your agents use?