September 2020 - Call Design Blog Archive

The Benefits of Implementing a Flex Schedule

Posted on 23rd September, 2020 in Blog, Employee Engagement, Workforce Management
#Agent Engagement, business, business forecasting, contact centre, contact centre agents, covid-19, employee morale, flex schedule, flexible schedule, innovation, technology, WFH, WFM, Workforce Management

Call Design Australia Blog

After the initial surge of COVID-19, contact centres everywhere had to scramble to keep momentum going.