January 2022 - Call Design Blog Archive

Building A Modern Engagement-Centric Workforce

Posted on 21st January, 2022 in Blog, Employee Engagement, Workforce Management
#Agent Engagement, call design, contact centre, engagement, gamification, learning, mordern workforce, solutions, technology, training, Workforce Management

gamification

The expectations of customer service experience have amplified making it important for managers to adopt new engagement techniques.

#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List

Posted on 12th January, 2022 in Blog, Workforce Management
#back office, contact centre, forecast, forecasting tasks, team engagement, WFM, WFM solutions

back office

The number one failing when implementing WFM into the back office is workload forecasting.