Intelligent Automation: How Contact Centres Are Driving Success
By deploying intelligent automation agents no longer need to miss out on communications and training that empower and equip them to do their jobs better.
Transport for NSW selects Alvaria Workforce Engagement Management Suite for Back-Office and Agent Improvement Tools and Mobile Schedule Management
Transport for NSW was looking for a platform that could seamlessly integrate across the entire workforce planning cycle integrated with their omnichannel contact centre that includes voice, live chat and back-office functionality.