Call Design and ProHance Announce Strategic Partnership to Advance Back Office Operations
Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the back office.
10 Ways to Delight your Frontline Agents (Without Sacrificing Schedule Fit)
There's nothing quite like the feeling of receiving positive feedback on a schedule you just published and ideally hearing that you’ve done a good job.