Tackling Surges in Calls Without Hiring More Staff
Workforce Planning isn’t always easy and accurate forecasting can be a difficult task. Customers aren’t always predictable and unexpected events can happen that cause surges in call volumes.
The Rise of the Digital Workforce: Seamlessly Integrating AI into Workforce Planning
The workforce planning (WFM) industry is undergoing a significant transformation as AI-driven digital resources become an integral part of business operations.
Taking Back the Optimisation Mantle – Why WFM Must Lead the Charge
In many organisations, the Workforce Management (WFM) function has long been the backbone of operational efficiency—ensuring the right people are in the right place at the right time to meet business demands.