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  • Technology
        • Workforce Solutions
          • Workforce ManagementOur workforce management solutions are designed to help businesses achieve operational excellence.
          • PerformanceMaximise your contact centre’s efficiency by turning raw data into clear, meaningful insights that drive results.
          • GamificationDrive employee engagement and performance with dynamic game mechanics, real-time recognition, and performance-based challenges.
          • Attrition AnalysisIdentify risks, predict employee churn, and implement proactive retention strategies with Intradiem.
          • Workforce Analysis & Productivity MeasurementOptimise workflows, improve operational efficiency, and drive productivity across your entire organisation with ProHance.
          • AI AgentsEnhance customer experience and operational efficiency with CallD.AI—an intelligent AI-driven solution.
          • Custom IntegrationEffective system integration is essential for optimising workforce performance and ensuring data flows effortlessly between platforms.
        • AI Solutions
          • AI AgentsEnhance customer experience and operational efficiency with CallD.AI—an intelligent AI-driven solution.
          • Real-Time Management AutomationDrive operational excellence, streamline resource allocation and improve agent performance with Intradiem’s intelligent automation solutions.
          • Attrition AnalysisIdentify risks, predict employee churn, and implement proactive retention strategies with Intradiem.
        • Customer Experience & Outbound Solutions
          • Alvaria CXTransform your outbound communication strategies with Alvaria CX, designed to deliver seamless, personalised customer interactions that drive engagement and loyalty.
          • Alvaria Advanced OutreachAmplify your outreach strategies with Alvaria Advanced Outreach, designed to optimise contact rates, enhance agent productivity and deliver data-driven campaign success.
  • Training Courses
        • Best Practice Courses
          • Workforce Management Essentials CourseThe Workforce Management Essentials Training course is designed to teach the foundations of forecasting, scheduling, and real-time management.
          • Workforce Management For Real Time Analysts CourseThe Workforce Management for Real-Time Analysts Course is designed to equip participants with the tools and techniques needed to make better workforce decisions.
          • Workforce Management For Team Leaders CourseThe Workforce Management for Team Leaders course is designed to teach the basics of workforce management, providing a leadership training program.
          • Aspect Workforce Management Configuration CourseThe Aspect Workforce Management Configuration Training is designed to provide workforce planning professionals with the knowledge and skills needed to effectively configure and manage Aspect WFM software.
        • Aspect WFM Skills Assessment
          • Aspect Workforce Enterprise Full Skills AssessmentIn this assessment, we provide a full assessment of all parts of the Aspect Workforce Enterprise software that you would typically use to operate as a highly skilled user.
          • Aspect Workforce Enterprise Forecasting Skills AssessmentThis assessment covers all parts of the Aspect Workforce Enterprise software you would typically use in your role as a forecaster.
          • Aspect Workforce Enterprise Scheduling Skills AssessmentThis assessment covers all parts of the Aspect Workforce Enterprise software you would typically use to operate as a scheduler.
          • Aspect Workforce Enterprise Real-time Analyst Skills AssessmentThis assessment covers all parts of the Aspect Workforce Enterprise software you would typically use daily in your role as a real-time analyst.
  • WFM Consulting
    • WFM Consulting ServicesOptimise your workforce strategies with Call Design’s WFM Consulting Services.
  • Community
        • Network GroupsCall Design’s WFM Network Groups provide a platform for professionals to connect, learn, and discuss the latest trends in forecasting, scheduling, and workforce optimisation.
        • ConferenceExperience two days of advanced workforce management insights, expert-led sessions, and hands-on learning opportunities.
        • BlogStay ahead with Call Design’s community resources. From industry conferences and expert-led blogs.
        • Case StudiesStay ahead with Call Design’s community resources. From industry conferences and expert-led blogs to in-depth case studies.
        • White PapersStay ahead with Call Design’s community resources. From industry conferences and white papers.
        • Erlang CalculatorThe Call Design Contact Centre Erlang Calculator is a powerful tool for businesses looking to optimise their operations.
  • Company
    • About UsCall Design is a trusted partner for organisations across all sectors in this region. We specialise in workforce optimisation across front and back-office environments, leveraging cutting-edge technologies from industry leaders like Alvaria, Aspect, CallD.AI, Intradiem, and ProHance.
    • Contact UsContact us to learn how Call Design can help your business achieve operational excellence.
  • Book A Demo
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WOW2025 | Melbourne, Australia

October 14 @ 9:00 am - October 15 @ 4:00 pm

  • « WFM for Real Time Analysts

Join APAC’s premier WFM and Analyst conference in Melbourne—world-class speakers, real-world case studies and an exclusive gala dinner.

Learn More

  • Google Calendar
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Details

Start:
October 14 @ 9:00 am
End:
October 15 @ 4:00 pm
  • « WFM for Real Time Analysts
  • Technology
    • Workforce Solutions
      • Workforce Management
      • Performance
      • Gamification
      • Real-Time Management Automation
      • Attrition Analysis
      • Workforce Analysis & Productivity
      • AI Agents
      • Custom Integration
    • AI Solutions
      • AI Agents
      • Real-Time Management Automation
      • Attrition Analysis
    • Customer Experience & Outbound Solutions
      • Alvaria CX
      • Alvaria Advanced Outreach
  • Training Courses
    • Best Practice Courses
      • WFM Essentials Course
      • WFM For Real Time Analysts Course
      • WFM For Team Leaders Course
      • Aspect Workforce Management Configuration Course
    • Aspect WFM Skills Assessment
  • WFM Consulting
    • WFM Consulting Services
  • Community
    • Network Groups
    • Conference
    • Blog
    • Case Studies
    • White Papers
    • Erlang Calculator
  • Company
    • About Us
    • Contact Us
  • Book A Demo
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  • Technology
    ▼
    • Workforce Solutions
      ▼
      • Workforce Management
      • Performance
      • Gamification
      • Attrition Analysis
      • Workforce Analysis & Productivity Measurement
      • AI Agents
      • Custom Integration
    • AI Solutions
      ▼
      • AI Agents
      • Real-Time Management Automation
      • Attrition Analysis
    • Customer Experience & Outbound Solutions
      ▼
      • Alvaria CX
      • Alvaria Advanced Outreach
  • Training Courses
    ▼
    • Best Practice Courses
      ▼
      • Workforce Management Essentials Course
      • Workforce Management For Real Time Analysts Course
      • Workforce Management For Team Leaders Course
      • Aspect Workforce Management Configuration Course
    • Aspect WFM Skills Assessment
      ▼
      • Aspect Workforce Enterprise Full Skills Assessment
      • Aspect Workforce Enterprise Forecasting Skills Assessment
      • Aspect Workforce Enterprise Scheduling Skills Assessment
      • Aspect Workforce Enterprise Real-time Analyst Skills Assessment
  • WFM Consulting
    ▼
    • WFM Consulting Services
  • Community
    ▼
    • Network Groups
    • Conference
    • Blog
    • Case Studies
    • White Papers
    • Erlang Calculator
  • Company
    ▼
    • About Us
    • Contact Us
  • Book A Demo