Call Design’s Workforce Solutions
Workforce Management
Manage your workforce with precision. Aspect WFM enables you to accurately forecast, intelligently schedule, real-time monitor and customise reports. Aspect Workforce Management helps you optimise staffing, minimise downtime, and boost operational efficiency—so you can meet customer needs while keeping costs under control.
Performance
Drive measurable performance improvements with real-time analytics and role-based performance tracking. Aspect Performance provides tailored insights for agents, team leaders and managers helping you monitor key performance indicators, identify improvement areas, and enhance employee productivity, ensuring consistent, high-quality service delivery.
Gamification
Increase engagement and motivation with gamification tools that turn everyday tasks into interactive challenges. By incorporating rewards, recognition, and competition, Aspect League fosters a more dynamic, enjoyable work environment that boosts employee satisfaction and productivity.
Real Time Automation
Optimise your workforce management with Intradiem’s real time automation. Free up time to deliver more training, automate staff adjustments, boost adherence, and streamline call handling. Improve overall efficiency and enable your team to focus on higher-value work and strategic priorities.
Attrition Analysis
Predict and prevent employee turnover with Intradiem’s advanced attrition analysis. By analysing trends and patterns, Intradiem provides actionable insights that help identify at-risk employees, enabling you to implement retention strategies and reduce churn.
AI Agents
Revolutionise your customer service with AI-powered agents that can help you respond to customer queries when you most need them. Let CallD.AI agents answer calls during peaks and surges, so your customers aren’t left waiting and your staff aren’t left overwhelmed.
Workforce Analysis & Productivity Measurement
Optimise workforce performance with in-depth analysis and productivity measurement across your organisation. ProHance provides detailed insights into workforce efficiency, helping you identify bottlenecks, streamline processes, and maximise output while improving customer satisfaction.
Custom Integration
Seamlessly integrate Call Design’s solutions with your existing platforms such as Salesforce, Zendesk or SuccessFactors. Our custom integration services ensure smooth interoperability, allowing you to optimise your workforce management processes without disrupting your current operations.
Empower Your Workforce with Smart, Data-Driven Solutions
Call Design’s workforce solutions leverage cutting-edge technology, AI, and automation to streamline scheduling, performance tracking, and employee engagement. Our comprehensive suite ensures your teams are equipped to perform at their best, boost productivity, and exceed customer expectations.
Enhanced Operational Efficiency
Optimise staffing levels, improve scheduling, and reduce downtime with advanced forecasting and real-time monitoring, driving operational efficiency and cost savings.
Improve Employee Performance
Track and analyse performance with real-time insights, enabling targeted coaching and support, which boosts employee productivity and ensures high-quality service delivery.
Increased Employee Engagement
Engage your workforce with gamification tools that turn tasks into interactive challenges, fostering a motivated and productive team environment that boosts retention and morale.
Smarter Decision-Making with Automation
Automate routine tasks, such as updating schedules finding the best times for short training sessions. Streamline operations, reduce human error, and allow managers to focus on strategic initiatives.
Transform Your WFM into a High-Performing, Efficient Operation
Discover how Call Design’s workforce optimisation solutions can optimise scheduling, improve performance, and enhance employee engagement across your organisation. Download our white paper to learn to turn your WFM Team into a Strategic Asset.
