Training Courses

At Call Design, we offer a comprehensive range of services designed to upskill your workforce, optimise operations, and drive performance. Our specialised training and consulting services ensure your team has the expertise to excel in today’s dynamic contact centre environment.

Our services cover every aspect of workforce management, from foundational best practices to advanced technology integrations. Whether you’re looking to enhance your team’s skills, streamline operations, or implement new technologies, we have the expertise to support your goals.

The three-day WFM Essentials course will teach you how to forecast, schedule and manage staff in a contact centre or retail environment. It also covers contingency planning and communication skills.

The Call Design, one-day, WFM For Team Leaders course teaches the basics of workforce management and is designed specifically for team leaders or those with an interest in understanding the fundamentals of workforce management practices.

The Call Design, one-day, WFM For Real Time Analysts course teaches the basics of workforce management and is designed specifically for people in that role.

This skills assessment focuses on validating your knowledge of the Aspect Workforce Enterprise software. In this assessment, we provide a full assessment of all parts of the Aspect Workforce Enterprise software you would typically use to operate as a highly skilled user of the software.

This skills assessment focuses on validating your knowledge of the Aspect Workforce Enterprise software, with a specific focus on the knowledge you would typically use as a scheduler within Aspect Workforce Enterprise.