Reduce Turnover, Retain Talent with Smart Attrition Insights
Identify risks, predict employee churn, and implement proactive retention strategies with Intradiem. Empower your contact centre with data-driven insights to build a resilient, engaged workforce.
Reduce Turnover and Improve Retention with Predictive Workforce Insights
Employee attrition is one of the most costly challenges for contact centres, leading to increased recruitment expenses, training investments, and productivity gaps. High turnover not only strains budgets but also disrupts service quality and employee morale.
Intradiem’s attrition analysis tools harness predictive analytics to identify early warning signs of employee disengagement. By analysing key data points such as performance trends, attendance patterns, and sentiment indicators, organisations can anticipate potential churn and take proactive steps to retain top talent.
Key Features
Benefits
What Agents Are Saying About Intradiem
Participation & Satisfaction:
- 100% participation rate in feedback surveys.
- 98-99% feel Intradiem helps them do a better job.
- 87% agree that the ACW assistant is helpful.
- 95% enjoy receiving reminders.
- 97% appreciate the end-of-shift log-out feature.
- 55% provided positive suggestions on content or further use of Intradiem.
What Agents Like About Intradiem:
- “Love videos!”
- “Content ‘sticks’ in my mind.”
- “Easier to learn by ‘seeing’ versus reading an email.”
- “It breaks up your day.”
- “Not having to review information on my own time.”
- “Reminder to go back on Ready.”
- “Not having to wait until a meeting to get updates.”
- “Keeps me connected as a home-based agent.”
