Adapt, Scale, and Deliver Exceptional Customer Service

Enhance customer experience and operational efficiency with CallD.AI—an intelligent AI-driven solution designed to help you handle call surges in demand.

Dynamically Adjust Staffing Levels Based On Real Time Demand To Ensure You Have Enough Staff

Contact centres face constant pressure to manage fluctuating demand, ensure seamless service delivery and keep agents engaged. Traditional staffing models struggle to keep pace, often leading to long wait times, overwhelmed agents, and frustrated customers.

CallD.AI is an advanced AI-driven virtual agent solution designed to bridge these gaps. It enables contact centres to scale dynamically, ensuring that every customer interaction is handled efficiently—whether during peak periods or unpopular shift times where sick leave may be higher than planned.

Key Features

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AI-Powered Peak Assist

PeakAssist scales effortlessly during busy periods, giving you the coverage you need to handle unexpected surges in demand with confidence, efficiency, and reliability.
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Task Relay

Use AI agents to automate responses to routine queries, freeing up your staff to focus on the complex, high value calls.
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Knowledge Assist

KnowledgeAssist uses your company’s knowledge base, training materials and compliance information and gives your staff instant access to the resources they need to succeed.

Benefits

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Scalability Without Extra Staffing

Manage unpredictable call volumes without hiring additional agents.
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Enhanced Customer Experience

Deliver faster, more accurate responses with AI-driven interactions.
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Improved Staff Engagement

Help your staff out during stressful periods by taking away some of the workload and letting them continue to give great service.
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Improved Customer Satisfaction

Reduced wait times and personalised interactions leads to happier customers.

What CX Leaders Are Saying

77% of CX leaders say AI is crucial for personalisation and 56% of senior managers believe AI’s ability to detect and respond to customer emotions in real-time will be a game changer for customer service.

State of Contact Centres 2025

Ready to Integrate CallD.AI Into Your Contact Centre Tech Stack?

Enhance workforce efficiency with AI-driven solutions like CallD.AI, optimising real-time decision-making, automation, and customer interactions.