Elevate Workforce Management Excellence

Experience two days of advanced workforce management insights, expert-led sessions, and hands-on learning opportunities. The WOW Conference 2025 provides a platform for learning, networking, and collaboration, ensuring attendees gain valuable insights to enhance their WFM strategies.

Join Us for the Premier WFM Event of the Year

Connect with industry leaders, workforce management experts, and innovators for two days of learning, networking, and hands-on workshops designed to transform your workforce strategy.

Details: 

Conference Duration: 2 Days, 14-15 October 2025
Location: Melbourne, Australia



    What You Will Learn

    Gain valuable insights into the latest trends and best practices in workforce management, including:

    • How artificial intelligence enhances scheduling, forecasting, and real-time decision-making to boost efficiency and productivity.
    • How to track key workforce metrics instantly, enabling data-driven decision-making and proactive issue resolution.
    • Advanced tools and strategies to optimise workforce allocation and predict future staffing needs accurately.
    • Best practices for increasing motivation, reducing attrition, and fostering a high-performance workplace culture.
    • How automation streamlines repetitive tasks, reduces errors, and enhances overall workforce efficiency.
    • How aligning staffing strategies with customer needs improves service quality, satisfaction, and business outcomes.

    Join the Call Design Community.

    Connect with industry professionals, access valuable resources, and optimise your contact centre operations for greater efficiency and success.