Custom Integration Development for Seamless Operations
Effective system integration is essential for optimising workforce performance and ensuring data flows effortlessly between platforms. Call Design specialises in custom integration development, helping businesses connect workforce management, automation and customer engagement solutions with their existing technology stack.
Our expert team ensures that CRM, payroll, ACD, workforce management, and analytics platforms integrate seamlessly, eliminating silos and enhancing efficiency. Whether it’s Aspect WFM, Intradiem, CallD.AI, ProHance, or Alvaria CX, we tailor integrations to align with your operational needs, ensuring real-time data synchronisation and improved decision-making.
Connect Your Contact Centre Tools with Custom Integrations for Maximum Efficiency
We develop integrations for a wide range of enterprise applications, including:
- Customer Relationship Management (CRM): Zendesk, Salesforce, Microsoft Dynamics etc
- Payroll & HR Systems: Workday, SAP, Oracle, ADP etc
- Contact Centre Platforms: Genesys, Cisco, Avaya, Amazon Connect etc
- Workforce Management & Analytics: Aspect WFM, ProHance, Intradiem etc
A Strategic Approach to Integration
Technology should enhance operations, not complicate them. Our structured approach ensures that every integration is purpose-built to streamline processes, improve data accuracy and drive operational efficiency.
Our process includes:
- Discovery & Planning: Assessing business goals and technical requirements.
- Custom Development: Building secure, scalable integrations tailored to your environment.
- Testing & Validation: Ensuring optimal performance and system stability.
- Ongoing Support & Maintenance: Continuous improvements and monitoring.
With Call Design’s custom integration development, your contact centre and back-office solutions work together effortlessly—delivering efficiency, accuracy and a more streamlined tech suite.
Why Choose Call Design?
- Industry Experience: A team of industry veterans with decades of implementation expertise.
- Custom Delivery: Every deployment is built around your business needs, not a one-size-fits-all approach.
- Minimised Disruption: We streamline implementation to avoid downtime and ensure business continuity.
- Long-Term Success: Training and ongoing support to help your team fully adopt and optimise the technology.
