(and why it is one of their favourite features)
Ask Aspect Workforce Management customers about one of their favourite features and you will hear the same answer again and again: Employee Datacentre.
Not because it is flashy.
Not because it promises AI buzzwords.
But because it makes working with employee data easy, fast and genuinely useful.
And in Workforce Management, that is gold.
One place. All your employee information.
At its core, Aspect Employee Datacentre pulls together employee information from across the platform and presents it in a single, highly flexible workspace.
Instead of jumping between modules to find what you need, Employee Datacentre lets you see, sort, filter and work with employee data all in one place. Schedules, skills, contracts, locations and performance. It is all there, in a grid you can shape to suit the task at hand.
Customers love this because it reflects how they actually work. You start with a question, then slice and dice the data until the answer is clear.
Build views once. Reuse them everywhere.
One of the most powerful (and underrated) aspects of Employee Datacentre is the concept of views.
A view is a custom arrangement of employee-related data that you have assembled for a specific purpose. You might have:
- A view for planners checking skills and assignments
- A view for leaders reviewing workforce profiles
- A view focused on shrinkage analysis
Each user has a single Employee Datacentre window, but can create as many views as they like. That means no more recreating reports from scratch every time. You build it once, then come back to it whenever you need it.
Because Employee Datacentre is accessible through both core WFM and Workforce Engagement Management, it also becomes an easy and consistent way to share information across teams.
Reports on the fly, without the pain
This is where customers really start to smile.
Employee Datacentre makes it easy to build reports on the fly. You filter the grid, adjust the columns, apply the logic you need, and the data is immediately usable. There is no long reporting cycle and no dependency on a specialist every time someone wants a slightly different cut of the data.
For WFM teams, that means speed.
For leaders, that means clarity.
For the business, that means better decisions made faster.
The Cart: simple idea, huge flexibility
Another great feature inside Employee Datacentre is the Cart.
Think of it like a shopping cart for employees. You can select employees from any view and “park” them in the Cart for later use. The Cart stays consistent across all views, so you can build a focused list once and reuse it again and again.
Customers use the Cart to:
- Create special employee selections for further analysis
- Pass a targeted group into other modules
- Keep a reminder list for follow-up actions
- Temporarily filter the grid to only show selected employees
You can add employees to the Cart via menu options, drag-and-drop, or copy and paste. If you want to hide everyone else and focus only on the Cart, one click does the job.
It is simple, intuitive and incredibly practical.
Move seamlessly into other modules
Employee Datacentre does not trap you in one place. Quite the opposite.
From the grid, you can open other modules directly using the data you are working with. That means the Datacentre becomes a natural starting point for deeper analysis or action elsewhere in the system.
It supports the way experienced WFM practitioners think: start broad, narrow down, then act.
Communicate directly with the right people
Employee Datacentre also makes communication easier and more controlled. From the grid, you can:
- Send email messages using your own email client
- Run an email merge with personalised attachments per employee
- Send web notifications via Workforce Engagement Management
Each option has clear rules around visibility, sender identity and recipient privacy. The system even checks whether employees have valid contact details before sending and guides you through how to proceed if some information is missing.
This turns Employee Datacentre into more than just a reporting tool. It becomes a practical hub for targeted communication.
Why customers rate it so highly
When customers say Employee Datacentre is one of their favourite features, it is because it quietly removes friction from everyday work.
It keeps employee information in one place. It makes reporting fast and flexible.
It supports collaboration and sharing.
It respects how WFM teams actually operate.
No noise. No drama. Just a feature that works hard in the background and makes everyone’s job a little easier.
And in Workforce Management, that is exactly what great design looks like.
Why that matters
Because contact centres do not say simple for long.
Once your are juggling multiple products and services, outsourced and in-house teams, multi-skilled agents, different contracts, locations, channels, and constantly shifting demand, complexity compounds fast.
In those environments, workforce decisions break down when employee data is:
- Scattered across modules
- Locked in static reports
- Owned by one specialist
- Hard to reuse or share
That is the point where WFM stops being proactive and starts reacting to problems after they have already happened. And that is precisely the problem Aspect Employee Datacentre is designed to solve.
Why Employee Datacentre becomes non-negotiable at scale
In complex environments, workforce questions are rarely simple:
- Which agents can handle this surge right now? Do we need to train more people?
- Who needs to use some of their annual leave?
- Who worked Christmas last year?
- Do people call in sick if their leave request is declined?
- Whose compliance training is overdue?
- Are the unpopular shifts fairly distributed?
Employee Datacentre gives WFM teams one place to answer those questions quickly, accurately, and consistently, without rebuilding reports or chasing data across the system.
It becomes the operational backbone that allows complexity to be managed rather than feared.
Think about it….
If your contact centre is growing in complexity, Employee Datacentre is not just a feature you will like. It is a capability you need.
It enables you to:
- Operate efficiently across multiple skills, services and employment models
- Give planners, leaders and engagement teams access to the same trusted data
- Move faster as conditions change, without increasing manual effort
- Keep control as scale and complexity increase
If you are running a multi-product, multi-skill, multi-partner environment and are still relying on fragmented employee data, the question is not whether you need a better approach, it is “how long you can afford to operate without one?”
Employee Datacentre, within Aspect Workforce Management, is designed for exactly this reality.
If complexity is part of your future, this is where operational clarity starts.
