Technology
Workforce Solutions
Workforce Management
Our workforce management solutions are designed to help businesses achieve operational excellence.
Performance
Maximise your contact centre’s efficiency by turning raw data into clear, meaningful insights that drive results.
Gamification
Drive employee engagement and performance with dynamic game mechanics, real-time recognition, and performance-based challenges.
Attrition Analysis
Identify risks, predict employee churn, and implement proactive retention strategies with Intradiem.
Workforce Analysis & Productivity Measurement
Optimise workflows, improve operational efficiency, and drive productivity across your entire organisation with ProHance.
AI Agents
Enhance customer experience and operational efficiency with CallD.AI—an intelligent AI-driven solution.
Custom Integration
Effective system integration is essential for optimising workforce performance and ensuring data flows effortlessly between platforms.
AI Solutions
AI Agents
Enhance customer experience and operational efficiency with CallD.AI—an intelligent AI-driven solution.
Real-Time Management Automation
Drive operational excellence, streamline resource allocation and improve agent performance with Intradiem’s intelligent automation solutions.
Attrition Analysis
Identify risks, predict employee churn, and implement proactive retention strategies with Intradiem.
Customer Experience & Outbound Solutions
Alvaria CX
Transform your outbound communication strategies with Alvaria CX, designed to deliver seamless, personalised customer interactions that drive engagement and loyalty.
Alvaria Advanced Outreach
Amplify your outreach strategies with Alvaria Advanced Outreach, designed to optimise contact rates, enhance agent productivity and deliver data-driven campaign success.
Training Courses
Best Practice Courses
Workforce Management Essentials Course
The Workforce Management Essentials Training course is designed to teach the foundations of forecasting, scheduling, and real-time management.
Workforce Management For Real Time Analysts Course
The Workforce Management for Real-Time Analysts Course is designed to equip participants with the tools and techniques needed to make better workforce decisions.
Workforce Management For Team Leaders Course
The Workforce Management for Team Leaders course is designed to teach the basics of workforce management, providing a leadership training program.
Aspect Workforce Management Configuration Course
The Aspect Workforce Management Configuration Training is designed to provide workforce planning professionals with the knowledge and skills needed to effectively configure and manage Aspect WFM software.
Aspect Inbound Forecasting Basics Course
Aspect Workforce Inbound Forecasting Course is designed to empower contact centre professionals with the tools and knowledge necessary to accurately build inbound forecasts.
Aspect Inbound Forecasting Advanced Course
This one-day course teaches you about Campaigns and Cycle Cuts as well as Budget and Service Analysis forecasts in Aspect Workforce.
Aspect WFM Skills Assessment
Aspect Workforce Enterprise Full Skills Assessment
In this assessment, we provide a full assessment of all parts of the Aspect Workforce Enterprise software that you would typically use to operate as a highly skilled user.
Aspect Workforce Enterprise Forecasting Skills Assessment
This assessment covers all parts of the Aspect Workforce Enterprise software you would typically use in your role as a forecaster.
Aspect Workforce Enterprise Scheduling Skills Assessment
This assessment covers all parts of the Aspect Workforce Enterprise software you would typically use to operate as a scheduler.
Aspect Workforce Enterprise Real-time Analyst Skills Assessment
This assessment covers all parts of the Aspect Workforce Enterprise software you would typically use daily in your role as a real-time analyst.
WFM Consulting
WFM Consulting Services
Optimise your workforce strategies with Call Design’s WFM Consulting Services.
Community
Network Groups
Call Design’s WFM Network Groups provide a platform for professionals to connect, learn, and discuss the latest trends in forecasting, scheduling, and workforce optimisation.
Conference
Experience two days of advanced workforce management insights, expert-led sessions, and hands-on learning opportunities.
Blog
Stay ahead with Call Design’s community resources. From industry conferences and expert-led blogs.
Case Studies
Stay ahead with Call Design’s community resources. From industry conferences and expert-led blogs to in-depth case studies.
White Papers
Stay ahead with Call Design’s community resources. From industry conferences and white papers.
Erlang Calculator
The Call Design Contact Centre Erlang Calculator is a powerful tool for businesses looking to optimise their operations.
Company
About Us
Call Design is a trusted partner for organisations across all sectors in this region. We specialise in workforce optimisation across front and back-office environments, leveraging cutting-edge technologies from industry leaders like Alvaria, Aspect, CallD.AI, Intradiem, and ProHance.
Contact Us
Contact us to learn how Call Design can help your business achieve operational excellence.
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Technology
▼
Workforce Solutions
▼
Workforce Management
Performance
Gamification
Attrition Analysis
Workforce Analysis & Productivity Measurement
AI Agents
Custom Integration
AI Solutions
▼
AI Agents
Real-Time Management Automation
Attrition Analysis
Customer Experience & Outbound Solutions
▼
Alvaria CX
Alvaria Advanced Outreach
Training Courses
▼
Best Practice Courses
▼
Workforce Management Essentials Course
Workforce Management For Real Time Analysts Course
Workforce Management For Team Leaders Course
Aspect Workforce Management Configuration Course
Aspect Inbound Forecasting Basics Course
Aspect Inbound Forecasting Advanced Course
Aspect WFM Skills Assessment
▼
Aspect Workforce Enterprise Full Skills Assessment
Aspect Workforce Enterprise Forecasting Skills Assessment
Aspect Workforce Enterprise Scheduling Skills Assessment
Aspect Workforce Enterprise Real-time Analyst Skills Assessment
WFM Consulting
▼
WFM Consulting Services
Community
▼
Network Groups
Conference
Blog
Case Studies
White Papers
Erlang Calculator
Company
▼
About Us
Contact Us
Book A Demo
