SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces.

Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the back office.

Call Design will integrate ProHance’s innovative operations management platform into the back office operations of their enterprise clients, as part of the partnership. This integration will leverage ProHance’s capabilities to provide actionable insights and real-time data analytics, allowing back office leaders to significantly reduce manual efforts and focus on strategic activities that enhance customer service outcomes.

Nimesh Dhanak, CEO of Call Design, states, “This partnership with ProHance is a transformative step for us in extending our value to a growing customer base. By harnessing ProHance’s advanced analytics and operational insights, we can deliver more efficient and effective back office solutions that are critical as our clients adapt to the dynamics of hybrid workplaces with distributed teams.”

“As a missing piece in the puzzle for back office operations, the ability to get meaningful metrics has, in the past, been challenging. With ProHance, this is now possible and streamlines previously manual processes.”

ProHance helps organisations view their operations holistically.  The platform’s robust data and analytics capabilities provide organisations with comprehensive omni-channel operations management and a productivity platform that empowers businesses to optimise their back-office, middle-office, and contact centre operations.

Brendan Maree, VP & Country Manager ANZ, ProHance, says, “Call Design is a natural partner for ProHance with a long and proven track record of helping Australian enterprises successfully improve their enterprise and contact centre effectiveness.  We look forward to working with businesses to improve their productivity with the winning combination of ProHance technology and Call Design’s superior capabilities and consulting skills in workforce optimisation.  Together, we’ll be able to provide customers with best-in-class technology but also unparalleled service and support.”

This partnership represents a significant milestone in Call Design’s ongoing commitment to delivering exceptional services and solutions to organisations around the world. Businesses looking to optimise their workforce at an enterprise level can now leverage the combined expertise of these two industry leaders.

By integrating ProHance’s advanced analytics into Call Design’s workforce optimisation solutions, businesses can gain deeper insights into their operations and make data-driven decisions to enhance productivity and efficiency.

“ProHance is a cutting-edge, global operations management platform that provides real, tangible and actionable insights which I believe are even more critical as businesses settle into the hybrid workplace with distributed teams across the enterprise”, said Dhanak.

About Call Design:

Call Design is a leading provider of workforce optimisation solutions, empowering organisations to enhance customer experiences, boost operational efficiency, and maximise agent productivity. With extensive industry experience, Call Design offers a comprehensive suite of software and services designed to help you get the most from your workforce. Their solutions enable businesses to achieve their goals through streamlined operations, leading to a better customer experience and improved employee engagement.

About ProHance:

ProHance is a leading provider of omni-channel operations management solutions, offering a comprehensive platform to optimise back-office, chat, and email servicing operations. With real-time visibility and data-driven insights, ProHance empowers organisations to achieve operational excellence. With a global presence and a proven track record, ProHance is committed to delivering high-quality solutions to enterprises across various industries. ProHance boasts a track record of success with over 370,000 users across 150 enterprises in 25 countries, facilitating operational excellence for organisations worldwide.

Media Contact:

Mellissah Smith | Media Manager | Marketing Eye
Ph: +61 412 994 99

Nimesh Dhanak | CEO | Call Design

For more information about Call Design and ProHance,

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