Go digital: 5 ways to reward your staff
How can you boost staff morale and productivity? Check out Call Design's top 5 ways to digitally reward employees, from online gift cards to social shout-outs.
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimize your workplace to ensure your agents are empowered and engaged.
5 ways to implement a performance management program
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
Top tips for running a successful performance management system
Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive - it's as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?
How can you better promote accountability in your contact center?
Accountability is the backbone of quality customer service. When your contact center agents take ownership for their work, they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organization. This article will give you some actionable tips.
What are the 2 golden rules of customer experience?
Positive customer experiences are critical to cultivating a loyal following for your business. What are the key areas contact centers should be focusing on to create the best possible experience for their customers? Let's take a look at the two golden rules and how Call Design can help.
3 important goals for a new contact centre supervisor
As a new contact center supervisor, you're going to need to set a few important goals in order to establish yourself within the team and lead effectively. These are three best practice tips to start with, which include forming relationships, coaching and challenging agent issues.
How to manage millennial contact centre agents’ performance
By 2020, millennials will comprise half the workforce. But in an industry with as traditionally high turnover as contact centers, how are local managers to motivate and manage these younger agents? Our three techniques of technology, development and communication will help.
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.