Discover what Victoria’s new psychosocial health regulations mean for contact centres and how Workforce Management can reduce risk.
Psychosocial Health Regulations: What They Mean for Contact Centres
Give Your Agents a Competitive Edge With Real-Time Knowledge Access
Contact centres face constant pressure to deliver exceptional service while managing high call volumes. To edge out the competition, contact centres need to utilise the right tools and knowledge.
Handle Call Surges Without Extra Staff
Managing sudden call spikes is one of the biggest challenges for modern contact centres. Without the right strategies, resources get strained, service levels dip, and customers walk away with a poor experience.
Is Human Subjectivity an Inhibitor?
Explore how conversational AI removes human subjectivity in customer interactions, boosting honesty, accuracy, satisfaction and faster resolutions.
AI Agents and What We’re Learning from Business Conversations
Discover how Call Design’s work with CallD.AI is reshaping enterprise conversations & redefining expectations around AI-powered customer interactions.
Tackling Surges in Calls Without Hiring More Staff
Workforce Planning isn’t always easy and accurate forecasting can be a difficult task. Customers aren’t always predictable and unexpected events can happen.
