The landscape of work has changed dramatically since the onset of the COVID-19 pandemic.
The Hidden Costs of Mandating a Return to the Office: Why Employers Should Rethink Their Approach
10 Ways to Delight your Frontline Agents (Without Sacrificing Schedule Fit)
There’s nothing quite like the feeling of receiving positive feedback on a schedule you just published.
Move Over Millennials, Generation Z is Here
Just when companies were starting to feel confident in their understanding of Millennials, along comes a new generation entering the workforce — Generation Z.
5 Powerful Capabilities of Gamification
Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes.
How to Use Gamification to Engage Remote Teams
Disconnected? Disinterested? Not sure how everything fits anymore? These are often the sentiments expressed as working from home employees reshuffle pandemic style and adapt.
Building A Modern Engagement-Centric Workforce
The expectations of customer service experience have amplified making it important for managers to adopt new engagement techniques.
5 Things To Consider When Designing Your Gamification
While a large proportion of recent studies have shown that gamification can improve KPIs in virtually every touchpoint of a contact centre.
Why Gamification Is Critical To Customer Service
As the increased demands for quality and quantity of customer service show no signs of slowing down.
How People Are Equally As Important As Systems
In a time when digital transformation is in full flight, it’s important to remember that people play an equally important role as the solutions you deploy.
How To Use Gamification To Improve CX In Your Contact Centre
High-quality professional customer support is crucial to building lasting customer relationships.
