After the initial surge of COVID-19, contact centres everywhere had to scramble to keep momentum going.
The Benefits of Implementing a Flex Schedule
How Contact Centres Can Leverage Gamificaton
Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home.
4 Ways to Reduce Agent Turnover in Your Contact Centre
One of the most significant challenges that contact centres face is an incredibly high rate of agent turnover.
3 Ways to Drive Agent Engagement in a Contact Centre
If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller.
Play Your Way to a Higher Performing Contact Centre
The biggest threat to the productivity of a contact centre is a disengaged employee. If your team is disengaged with their work, the performance of your contact centre will suffer dramatically.
Increasing Agent Satisfaction with Better WFM Tools
Alvaria Software’s most recent Contact Centre agent survey listed agents’ top factors that drive their sense of engagement.
How to motivate employees with non-monetary incentives
You know the saying All Work and No Play…. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
Business growth and high staff turnover: what to do about it
A high turnover can be a major thorn in the side for business growth. Let’s take a look at why it happens, and what you do about it.
Retaining staff: A guide for contact centre managers
Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Absence management: Methods for reducing worker absenteeism
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
