Agent engagement means more than just happy customers. Here’s how interested and invested employees will impact your business now, and in the future.
Why engagement management is vital for contact centres
What is the contingent workforce and how can you manage it?
As the gig economy grows, so does the need for managers to better understand ways to maximise the potential of contingent employees.
How an app can boost employee engagement
Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive – it’s as simple as that.
How can you better promote accountability in your contact centre?
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
How to manage millennial contact centre agents’ performance
In an industry with as traditionally high turnover as contact centres, how are local managers to motivate and manage these younger agents?
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.
