Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group.
TSA Group Chooses Alvaria Workforce Engagement Management
Move Over Millennials, Generation Z is Here
Just when companies were starting to feel confident in their understanding of Millennials, along comes a new generation entering the workforce — Generation Z.
5 Ways Contact Centre Automation Improves Efficiency
With real time automation you can improve efficiency and create a better customer experience for both customers and staff.
5 Powerful Capabilities of Gamification
Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes.
How to Use Gamification to Engage Remote Teams
Disconnected? Disinterested? Not sure how everything fits anymore? These are often the sentiments expressed as working from home employees reshuffle pandemic style and adapt.
Why Contact Centres Must Accelerate Their Digital Transformation Strategies
A new wave of technology adoption is closing the gap in contact centre operations and shaping how agents perform on a day-to-day basis.
Building A Modern Engagement-Centric Workforce
The expectations of customer service experience have amplified making it important for managers to adopt new engagement techniques.
#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List
The number one failing when implementing WFM into the back office is workload forecasting.
5 Things To Consider When Designing Your Gamification
While a large proportion of recent studies have shown that gamification can improve KPIs in virtually every touchpoint of a contact centre.
Getting Data from your WFM System
WFM systems have been revamping to cater for shifting industry standards in how contact centres are servicing their agents and this overhaul has seen many backend changes happen over a short period of time.
