Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
Performance management systems are now an essential part of ensuring high standards of customer service in contact centres.
When your employees are engaged, your business is in a position to thrive – it’s as simple as that.
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
As a new contact centre supervisor, you’re going to need to set a few important goals in order to establish yourself within the team and lead effectively.
