Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, whilst also keeping staff costs as low as possible.
Contact centres: methods for accurate forecasting
Instilling purpose: Creating a cohesive contact centre
Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact centre.
What is the contingent workforce and how can you manage it?
As the gig economy grows, so does the need for managers to better understand ways to maximise the potential of contingent employees.
The benefits and importance of good performance management
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
4 practical ways to improve customer experience
Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
Key objectives and processes behind performance management
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
How an app can boost employee engagement
Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.
How executive input can drive workplace efficiency programs
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.
