Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
How executive input can drive workplace efficiency programs
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.
5 ways to implement a performance management program
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
Top tips for running a successful performance management system
Performance management systems are now an essential part of ensuring high standards of customer service in contact centres.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive – it’s as simple as that.
How can you better promote accountability in your contact centre?
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
3 important goals for a new contact centre supervisor
As a new contact centre supervisor, you’re going to need to set a few important goals in order to establish yourself within the team and lead effectively.
How to manage millennial contact centre agents’ performance
In an industry with as traditionally high turnover as contact centres, how are local managers to motivate and manage these younger agents?
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.
