When your employees are engaged, your business is in a position to thrive – it’s as simple as that.
How can you better engage your team?
How can you better promote accountability in your contact centre?
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
3 important goals for a new contact centre supervisor
As a new contact centre supervisor, you’re going to need to set a few important goals in order to establish yourself within the team and lead effectively.
How to manage millennial contact centre agents’ performance
In an industry with as traditionally high turnover as contact centres, how are local managers to motivate and manage these younger agents?
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.
