As a new contact centre supervisor, you’re going to need to set a few important goals in order to establish yourself within the team and lead effectively.
3 important goals for a new contact centre supervisor
How to manage millennial contact centre agents’ performance
In an industry with as traditionally high turnover as contact centres, how are local managers to motivate and manage these younger agents?
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.
