Change is the only constant in your contact centre. From new products and evolving service channels to updated systems and reshaped processes, no day looks exactly like the last. However,
Today’s contact centres face fierce competition – not just for customers, but also for talent.
The global housing crisis has reached a tipping point, with affordability becoming a significant challenge for millions.
The workforce planning (WFM) industry is undergoing a significant transformation as AI-driven digital resources become an integral part of business operations.
In many organisations, the Workforce Management (WFM) function has long been the backbone of operational efficiency.
The landscape of work has changed dramatically since the onset of the COVID-19 pandemic.
In today’s data-driven world, storytelling with data is more critical than ever. Numbers alone can feel cold and detached.
Although workforce management is frequently overlooked in strategic planning, it is crucial to recognise the significant contributions.
As the world becomes increasingly connected, remote working continues to be extremely popular.
Transport for NSW was looking for a platform that could seamlessly integrate across the entire workforce planning cycle.
