As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.
Workforce Management as we know it is changing
How good software can help with your staff management needs
Looking for ways to improve your staff management? Great software can centralise your all-important company data, saving you time and keeping standards high.
Contact centres: methods for accurate forecasting
Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, whilst also keeping staff costs as low as possible.
The benefits and importance of good performance management
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
Key objectives and processes behind performance management
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
5 ways to implement a performance management program
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
Top tips for running a successful performance management system
Performance management systems are now an essential part of ensuring high standards of customer service in contact centres.
