Workforce Optimisation has become a critical strategy for organisations striving to balance cost-efficiency with exceptional service delivery. To truly Lead Workforce Optimisation, businesses must adopt a structured approach that enhances
Give Your Agents a Competitive Edge With Real-Time Knowledge Access
Contact centres face constant pressure to deliver exceptional service while managing high call volumes. To edge out the competition, contact centres need to utilise the right tools and knowledge.
Handle Call Surges Without Extra Staff
Managing sudden call spikes is one of the biggest challenges for modern contact centres. Without the right strategies, resources get strained, service levels dip, and customers walk away with a poor experience.
Call Design and ProHance Announce Strategic Partnership to Advance Back Office Operations
Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the back office.
CALL DESIGN BECOMES ALVARIA’S DIAMOND PARTNER, EXPANDING GLOBAL REACH
Sydney, Australia, 29 May 2023 – Call Design, a leading provider of workforce optimisation solutions, is thrilled to announce its new status as Alvaria’s first and currently only global Diamond
Alvaria Software Announces Merger with Noble Systems
New combined company will expand its global reach in the Customer Experience technology space Westford, MA. May 10, 2021. Today, Alvaria Software will merge with Noble Systems of Atlanta Georgia,
Supporting and Engaging Remote Agents
Over the past year, organisations worldwide have had to rethink how they operate. Remote contact centre management has become essential as businesses enable staff to work from home while maintaining
Alvaria Channel Partner, Call Design, Named Premier Australian Partner
This change makes Call Design the sole partner in Australia supporting Alvaria Software customers in the market. International workforce optimisation solutions company, Call Design, has achieved premier partner status with
Meeting your requirements: Call Design’s customised courses
Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.
Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates
Workforce management software market leadership continues to define Alvaria’s position in the contact centre industry. According to Pelorus Associates’ 2018 World Contact Centre Workforce Management Systems Market report, Alvaria Workforce
