A Hub for Workforce Innovation & Collaboration
Stay ahead with Call Design’s community resources. From industry conferences and expert-led blogs to in-depth case studies and white papers, we provide the knowledge and tools—like our Erlang Calculator—to help businesses optimise operations and drive workforce success.
Our Community Resources
Network Groups
Connect with workforce professionals, share insights, and collaborate on best practices to optimise contact centre operations and employee engagement.
Conferences
Attend Call Design’s WOW Conference 2025 to explore workforce trends, AI innovations, and best practices from industry leaders and experts.
Blogs
Stay informed with expert-written blogs covering workforce optimisation, automation, AI-driven solutions, and strategies for improving customer and employee experiences.
Case Studies
Learn how businesses leverage Call Design’s technology to enhance efficiency, reduce costs, and drive measurable workforce management success.
White Papers
Access in-depth research and strategies to optimise workforce planning, implement automation, and stay ahead in an evolving industry.
Erlang Calculator
Accurately forecast staffing needs with our Erlang Calculator, designed to improve efficiency, reduce costs, and enhance service levels.
Why Join Our Community?
Call Design’s community is built for workforce professionals who strive for efficiency, engagement, and innovation. Our expert insights, research, and tools provide the knowledge and connections you need to stay competitive and drive operational excellence.
