Optimising Contact Centre Operations with Call Design’s Erlang Calculator
The Call Design Contact Centre Erlang Calculator is a handy tool for basic workforce management calculations. By inputting key data, you can gain insights into service level predictions, resourcing needs, and occupancy rates. It allows you to calculate the number of staff required based on workload and SLA, measure service levels, and determine ASA. This is a useful tool for anyone new to Workforce Management.
