A Look Back at WOW 2025
WOW 2025 brought together contact centre, back-office and WFM leaders for two days of practical sessions, real stories and plenty of hallway conversations. From deep dives on forecasting and real-time to discussions on AI, psychosocial safety and agent experience, the focus stayed firmly on what actually works in live operations.
Relive the energy, insights and connections from last year’s event.
Join Us for the Premier WFM Event of the Year
Connect with industry leaders, workforce management experts, and innovators for two days of learning, networking, and hands-on workshops designed to transform your workforce strategy. Interested? Save the date!
Details:
When: October 2026
Location: Melbourne, Australia
What You Will Learn
Gain valuable insights into the latest trends and best practices in workforce management, including:
- How artificial intelligence enhances scheduling, forecasting, and real-time decision-making to boost efficiency and productivity.
- How to track key workforce metrics instantly, enabling data-driven decision-making and proactive issue resolution.
- Advanced tools and strategies to optimise workforce allocation and predict future staffing needs accurately.
- Best practices for increasing motivation, reducing attrition, and fostering a high-performance workplace culture.
- How automation streamlines repetitive tasks, reduces errors, and enhances overall workforce efficiency.
- How aligning staffing strategies with customer needs improves service quality, satisfaction, and business outcomes.
