WFM for Real Time Analysts

May 15 @ 9:00 am - 4:00 pm

Workforce management stands out as one of the most vital functions in Contact Centres. This specialised 1-day WFM course for Real Time Analysts is meticulously crafted to equip all RTAs with the necessary tools and techniques needed to make informed business decisions, foster efficient planning, and enhance the overall customer experience based on the real-time requirements of their contact centre.

The course, offered as part of Call Design’s Workforce Optimisation Program, is broken down into 4 modules:

  1. An Introduction of Workforce Management
  2. Workforce Planning Fundamentals
  3. Tracking and Analysis
  4. Intervention and Recommendations

Register now and equip yourself with the skills and insights needed to excel in Real Time Analyst roles.

DETAILS:

Date: May 15, 2025

Time: 9:00 am – 4:00 pm

Details

Date:
May 15
Time:
9:00 am - 4:00 pm