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LAST-MODIFIED:20260407T051800Z
UID:97812-1777453200-1777564800@calldesign.com.au
SUMMARY:Auscontact National Conference 2026
DESCRIPTION:Call Design is heading to Auscontact National Conference 2026 in Brisbane. Join industry leaders for two days of CX\, workforce optimisation\, practical strategy and contact centre insights. \nLearn More
URL:https://calldesign.com.au/event/auscontact-national-conference-2026/
LOCATION:VIC
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DTSTART;TZID=Pacific/Auckland:20260513T090000
DTEND;TZID=Pacific/Auckland:20260513T160000
DTSTAMP:20260428T122929
CREATED:20260407T051702Z
LAST-MODIFIED:20260407T060417Z
UID:97818-1778662800-1778688000@calldesign.com.au
SUMMARY:2026 Contact Centre Best Practice Report: Key Findings Presentation
DESCRIPTION:Every year\, the contact centre landscape shifts. New pressures. New expectations. New ways of working. This year\, Call Design is heading to Sydney to unpack exactly what that means – bringing together the key findings from the 2026 Contact Centre Best Practice Report and the peers who are living it every day. \nLearn More
URL:https://calldesign.com.au/event/2026-contact-centre-best-practice-report-key-findings-presentation/
LOCATION:Sydney\, Sydney\, NSW\, Australia
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-02.jpg
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DTSTART;TZID=Pacific/Auckland:20260515T090000
DTEND;TZID=Pacific/Auckland:20260515T160000
DTSTAMP:20260428T122929
CREATED:20260407T052254Z
LAST-MODIFIED:20260408T033903Z
UID:97822-1778835600-1778860800@calldesign.com.au
SUMMARY:2026 Contact Centre Best Practice Report: Key Findings Presentation
DESCRIPTION:Brisbane\, you’re next. Call Design is heading your way with the 2026 Contact Centre Best Practice Report – real benchmarks\, unfiltered insights\, and the kind of straight-talking discussion that actually moves the needle. Come ready to dig in. \nLearn More
URL:https://calldesign.com.au/event/2026-contact-centre-best-practice-report-key-findings-presentation-2/
LOCATION:Brisbane\, Brisbane\, QLD\, Australia
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-03.jpg
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BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260526T090000
DTEND;TZID=Pacific/Auckland:20260526T160000
DTSTAMP:20260428T122929
CREATED:20260407T060733Z
LAST-MODIFIED:20260407T060733Z
UID:97826-1779786000-1779811200@calldesign.com.au
SUMMARY:2026 Contact Centre Best Practice Report: Key Findings Presentation
DESCRIPTION:What’s working? What’s not? And where does the industry go from here? Call Design is coming to Perth to explore exactly that – unpacking the challenges\, opportunities and emerging best practices defining contact centres in 2026. Come ready to have the real conversation. \nLearn More
URL:https://calldesign.com.au/event/2026-contact-centre-best-practice-report-key-findings-presentation-perth/
LOCATION:Perth
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-04.jpg
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BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260528T090000
DTEND;TZID=Pacific/Auckland:20260528T160000
DTSTAMP:20260428T122929
CREATED:20260407T060917Z
LAST-MODIFIED:20260407T060955Z
UID:97830-1779958800-1779984000@calldesign.com.au
SUMMARY:2026 Contact Centre Best Practice Report: Key Findings Presentation
DESCRIPTION:Adelaide\, we haven’t forgotten you. Call Design is heading your way with the 2026 Contact Centre Best Practice Report – the trends\, the priorities\, the performance drivers that are actually moving the dial. Come for the insights\, stay for the conversation. \nLearn More
URL:https://calldesign.com.au/event/2026-contact-centre-best-practice-report-key-findings-presentation-adelaide/
LOCATION:Adelaide
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-05.jpg
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BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260602T090000
DTEND;TZID=Pacific/Auckland:20260602T160000
DTSTAMP:20260428T122929
CREATED:20260407T061156Z
LAST-MODIFIED:20260407T061156Z
UID:97834-1780390800-1780416000@calldesign.com.au
SUMMARY:2026 Contact Centre Best Practice Report: Key Findings Presentation
DESCRIPTION:Melbourne\, we’ve saved the best for last. Call Design is coming to you with the 2026 Contact Centre Best Practice Report – the latest findings\, the trends you need to know and the no-nonsense discussion your industry peers are already having. Don’t sit this one out. \nLearn More
URL:https://calldesign.com.au/event/2026-contact-centre-best-practice-report-key-findings-presentation-melbourne/
LOCATION:Melbourne\, Melbourne\, VIC\, Australia
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-06.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20261013T090000
DTEND;TZID=Pacific/Auckland:20261014T160000
DTSTAMP:20260428T122929
CREATED:20250217T042030Z
LAST-MODIFIED:20260402T024916Z
UID:94412-1791882000-1791993600@calldesign.com.au
SUMMARY:WOW Conference 2026 | Melbourne
DESCRIPTION:Workforce optimisation. Customer experience. Contact centres. All in one room\, all in Melbourne\, all at WOW Conference 2026. Call Design is heading there for two days of ideas that challenge\, perspectives that inspire and connections that actually mean something. See you there. \nLearn More
URL:https://calldesign.com.au/event/wow-conference-2026/
LOCATION:VIC
ATTACH;FMTTYPE=image/png:https://calldesign.com.au/wp-content/uploads/wow2026-scaled.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20270101
DTEND;VALUE=DATE:20270102
DTSTAMP:20260428T122929
CREATED:20251216T052756Z
LAST-MODIFIED:20260113T041127Z
UID:97668-1798761600-1798847999@calldesign.com.au
SUMMARY:WFM for Team Leaders Online
DESCRIPTION:This course is not instructor-led\, enabling Team Leaders to work through the topics at their own pace.  The topics have been structured in a ‘Why\, What\, How\, Now’ framework. These four content touchpoints guide learners through a logical process of understanding workforce management as Team Leaders. \nCourse Bookings – Call Design \n 
URL:https://calldesign.com.au/event/wfm-for-team-leaders-online/
LOCATION:VIC
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/WFM-for-team-leaders.jpg
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