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SUMMARY:WOW Conference 2026 | Melbourne
DESCRIPTION:Workforce optimisation. Customer experience. Contact centres. All in one room\, all in Melbourne\, all at WOW Conference 2026. Call Design is heading there for two days of ideas that challenge\, perspectives that inspire and connections that actually mean something. See you there. \nLearn More
URL:https://calldesign.com.au/event/wow-conference-2026/
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SUMMARY:WFM for Real Time Analysts
DESCRIPTION:Workforce management stands out as one of the most vital functions in Contact Centres. This specialised 1-day WFM course for Real Time Analysts is meticulously crafted to equip all RTAs with the necessary tools and techniques needed to make informed business decisions\, foster efficient planning\, and enhance the overall customer experience based on the real-time requirements of their contact centre. \nThe course\, offered as part of Call Design’s Workforce Optimisation Program\, is broken down into 4 modules: \n\nAn Introduction of Workforce Management\nWorkforce Planning Fundamentals\nTracking and Analysis\nIntervention and Recommendations\n\nRegister now and equip yourself with the skills and insights needed to excel in Real Time Analyst roles. \n 
URL:https://calldesign.com.au/event/workforce-management-for-real-time-analysts/
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DTSTART;TZID=Australia/Sydney:20260310T083000
DTEND;TZID=Australia/Sydney:20260313T050000
DTSTAMP:20260405T025150
CREATED:20250604T034237Z
LAST-MODIFIED:20260225T221430Z
UID:92230-1773131400-1773378000@calldesign.com.au
SUMMARY:WFM Essentials Course
DESCRIPTION:The Workforce Management Essentials Training course is designed to teach the foundations of forecasting\, scheduling\, and real-time management. \nThis comprehensive course covers critical workforce management (WFM) principles and applications\, ensuring participants gain the essential skills needed to understand and implement best practice theory. \nCall Design’s three-day Workforce Management Essentials Training course provides knowledge in forecasting\, scheduling\, analysis\, and contingency planning. Participants will learn fundamental WFM principles without the need for any WFM software\, making this training accessible to anyone\, regardless of business processes. By the end of the course\, participants will be equipped with the skills and knowledge to effectively apply workforce management best practices in their organisation. \nRegister Now
URL:https://calldesign.com.au/event/wfm-essentials-course/
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DTSTART;TZID=Australia/Sydney:20251210T090000
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DTSTAMP:20260405T025150
CREATED:20250203T022912Z
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UID:94086-1765357200-1765386000@calldesign.com.au
SUMMARY:WFM for Team Leaders
DESCRIPTION:The Call Design\, one-day\, WFM For Team Leaders course teaches the basics of workforce management and is designed specifically for team leaders or those with an interest in understanding the fundamentals of workforce management practices. \nCourse Bookings – Call Design \n 
URL:https://calldesign.com.au/event/wfm-for-team-leaders/
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