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SUMMARY:WFM for Real Time Analysts
DESCRIPTION:Workforce management stands out as one of the most vital functions in Contact Centres. This specialised 1-day WFM course for Real Time Analysts is meticulously crafted to equip all RTAs with the necessary tools and techniques needed to make informed business decisions\, foster efficient planning\, and enhance the overall customer experience based on the real-time requirements of their contact centre. \nThe course\, offered as part of Call Design’s Workforce Optimisation Program\, is broken down into 4 modules: \n\nAn Introduction of Workforce Management\nWorkforce Planning Fundamentals\nTracking and Analysis\nIntervention and Recommendations\n\nRegister now and equip yourself with the skills and insights needed to excel in Real Time Analyst roles. \n 
URL:https://calldesign.com.au/event/workforce-management-for-real-time-analysts/
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SUMMARY:WOW Conference 2026 | Melbourne
DESCRIPTION:Workforce optimisation. Customer experience. Contact centres. All in one room\, all in Melbourne\, all at WOW Conference 2026. Call Design is heading there for two days of ideas that challenge\, perspectives that inspire and connections that actually mean something. See you there. \nLearn More
URL:https://calldesign.com.au/event/wow-conference-2026/
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UID:97668-1798761600-1798847999@calldesign.com.au
SUMMARY:WFM for Team Leaders Online
DESCRIPTION:This course is not instructor-led\, enabling Team Leaders to work through the topics at their own pace.  The topics have been structured in a ‘Why\, What\, How\, Now’ framework. These four content touchpoints guide learners through a logical process of understanding workforce management as Team Leaders. \nCourse Bookings – Call Design \n 
URL:https://calldesign.com.au/event/wfm-for-team-leaders-online/
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