BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Call Design - ECPv6.15.16.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Call Design
X-ORIGINAL-URL:https://calldesign.com.au
X-WR-CALDESC:Events for Call Design
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Australia/Sydney
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20250405T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20251004T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20260404T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20261003T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20270403T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20271002T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Pacific/Auckland
BEGIN:STANDARD
TZOFFSETFROM:+1300
TZOFFSETTO:+1200
TZNAME:NZST
DTSTART:20250405T140000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1200
TZOFFSETTO:+1300
TZNAME:NZDT
DTSTART:20250927T140000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1300
TZOFFSETTO:+1200
TZNAME:NZST
DTSTART:20260404T140000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1200
TZOFFSETTO:+1300
TZNAME:NZDT
DTSTART:20260926T140000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1300
TZOFFSETTO:+1200
TZNAME:NZST
DTSTART:20270403T140000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1200
TZOFFSETTO:+1300
TZNAME:NZDT
DTSTART:20270925T140000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20260422T090000
DTEND;TZID=Australia/Sydney:20260422T160000
DTSTAMP:20260514T023222
CREATED:20231006T050317Z
LAST-MODIFIED:20260225T221556Z
UID:86118-1776848400-1776873600@calldesign.com.au
SUMMARY:WFM for Real Time Analysts
DESCRIPTION:Workforce management stands out as one of the most vital functions in Contact Centres. This specialised 1-day WFM course for Real Time Analysts is meticulously crafted to equip all RTAs with the necessary tools and techniques needed to make informed business decisions\, foster efficient planning\, and enhance the overall customer experience based on the real-time requirements of their contact centre. \nThe course\, offered as part of Call Design’s Workforce Optimisation Program\, is broken down into 4 modules: \n\nAn Introduction of Workforce Management\nWorkforce Planning Fundamentals\nTracking and Analysis\nIntervention and Recommendations\n\nRegister now and equip yourself with the skills and insights needed to excel in Real Time Analyst roles. \n 
URL:https://calldesign.com.au/event/workforce-management-for-real-time-analysts/
LOCATION:VIC
ATTACH;FMTTYPE=image/jpeg:https://calldesign.com.au/wp-content/uploads/Event-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Pacific/Auckland:20260429T090000
DTEND;TZID=Pacific/Auckland:20260430T160000
DTSTAMP:20260514T023222
CREATED:20260407T050738Z
LAST-MODIFIED:20260407T051800Z
UID:97812-1777453200-1777564800@calldesign.com.au
SUMMARY:Auscontact National Conference 2026
DESCRIPTION:Call Design is heading to Auscontact National Conference 2026 in Brisbane. Join industry leaders for two days of CX\, workforce optimisation\, practical strategy and contact centre insights. \nLearn More
URL:https://calldesign.com.au/event/auscontact-national-conference-2026/
LOCATION:VIC
ATTACH;FMTTYPE=image/png:https://calldesign.com.au/wp-content/uploads/Upcoming-events-images-01.png
END:VEVENT
END:VCALENDAR