Call Design Team
Call Design’s team brings extensive expertise in contact centre and back-office operations, providing tailored training, expert guidance and dedicated support. We help businesses optimise workforce efficiency, improve processes and maximise the value of their technology investments.
What We Do
- Workforce Optimisation Solutions: Helping organisations leverage technology to improve efficiency and performance in contact centres and backoffice.
- Back-Office Efficiency: Providing you with visibility and productivity variances across your workforce.
- Personalised Training Programs: Offering customised training to empower your team with the skills needed for success.
- Consulting Services: Providing expert advice to tailor solutions that meet your unique business needs.
Our Leadership
- Collaborative Approach: Fostering teamwork and open communication to drive innovative solutions.
- Customer-Centric Focus: Prioritising client needs to deliver tailored and effective outcomes.
- Commitment to Excellence: Maintaining high standards to ensure quality in all our services.
Meet the Team
Brett Redman
Managing Director
A dynamic leader dedicated to steering business growth and fostering strong client relationships through strategic workforce solutions that drive business growth.
Nimesh Dhanak
CEO
A visionary leader with deep expertise in workforce optimisation.
Julie-Anne Hazlett
Head of WFO Strategy
A strategic thinker focused on delivering innovative solutions that drive business growth.
Jeremy Marriott
Head of Growth & Innovation
Ryan Jones
Chief Operating Officer
