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April 2021

Workforce Management for Team Leaders – April 20

April 20 @ 9:00 am - 4:00 pm

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

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May 2021

Workforce Management Essentials – May 18-20

May 18 @ 9:00 am - May 20 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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June 2021

Workforce Management for Team Leaders – June 22

June 22 @ 9:00 am - 4:00 pm

Often we 'grow up' in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical…

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August 2021

Workforce Management for Team Leaders – August 17

August 17 @ 9:00 am - 4:00 pm

Often we 'grow up' in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical…

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September 2021

Workforce Management Essentials – September 14-16

September 14 @ 9:00 am - September 16 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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