How to motivate employees with non-monetary incentives
You know the saying All Work and No Play…. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
Business growth and high staff turnover: what to do about it
A high turnover can be a major thorn in the side for business growth. Let's take a look at why it happens, and what you do about it.
Meeting your requirements: Call Design’s customised courses
Is there something not quite right in your contact centre, but you can't quite pin down what? Call Design's customised contact centre courses can help.
Retaining staff: A guide for contact centre managers
Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Absence management: Methods for reducing worker absenteeism
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Why engagement management is vital for contact centres
Agent engagement means more than just happy customers. Here's how interested and invested employees will impact your business now, and in the future.
Why promoting teamwork is crucial to your business
As we embrace digital technology and the millennial workforce, traditional ideas around teamwork need updating. This article will tell you more.
What is the contingent workforce and how can you manage it?
As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape-- this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
How an app can boost employee engagement
Are you looking to enhance productivity and save money? Find out how Call Design's smartphone application ME can benefit your workplace.