Go digital: 5 ways to reward your staff
How can you boost staff morale and productivity? Check out Call Design's top 5 ways to digitally reward employees, from online gift cards to social shout-outs.
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimize your workplace to ensure your agents are empowered and engaged.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive - it's as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?
How can you better promote accountability in your contact center?
Accountability is the backbone of quality customer service. When your contact center agents take ownership for their work, they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organization. This article will give you some actionable tips.
How to manage millennial contact centre agents’ performance
By 2020, millennials will comprise half the workforce. But in an industry with as traditionally high turnover as contact centers, how are local managers to motivate and manage these younger agents? Our three techniques of technology, development and communication will help.
How to manage sudden absence in an Australian contact centre
Ageing software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, Australian contact centres can cope.