Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Retaining staff: A guide for contact centre managers
Absence management: Methods for reducing worker absenteeism
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Why engagement management is vital for contact centres
Agent engagement means more than just happy customers. Here’s how interested and invested employees will impact your business now, and in the future.
What is the contingent workforce and how can you manage it?
As the gig economy grows, so does the need for managers to better understand ways to maximise the potential of contingent employees.
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
How an app can boost employee engagement
Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.
How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive – it’s as simple as that.
How can you better promote accountability in your contact centre?
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
How to manage millennial contact centre agents’ performance
In an industry with as traditionally high turnover as contact centres, how are local managers to motivate and manage these younger agents?
