As the world becomes increasingly connected, remote working continues to be extremely popular.
Unlocking the Advantages of Remote Agents in Workforce Management
The Impact of the Wrong Software on Employee Experience
As the integration between human and technology becomes increasingly more unified and the bottom-line efficiency evolves by the day.
The Best Methods To Keep Contact Centre Agents Super Motivated
Turnover is a major concern in many contact centres. Between the monotonous daily routine and the work environment, many agents experience exhaustion and may choose to look elsewhere for work.
Supporting and Engaging Remote Agents
Over the past year, organisations worldwide have had to rethink how they operate. Remote contact centre management has become essential as businesses enable staff to work from home while maintaining
What Agent Satisfaction Says About Customer Satisfaction
Contact centre agents are on the front line of your customer service efforts, fielding customer questions, and requests while upholding your organisation’s values and standards.
4 Reasons to Utilise an Omnichannel Customer Experience
With the digitalisation of the customer journey, businesses need to implement an entirely digital customer service experience.
