contact centre

The Impact of the Wrong Software on Employee Experience

As the integration between human and technology becomes increasingly more unified and the bottom-line efficiency evolves by the day, it's essential to understand where and how this has happened.


the best methods to keep contact centre agents super motivated

The Best Methods To Keep Contact Centre Agents Super Motivated

Turnover is a major concern in many contact centres. Between the monotonous daily routine and the work environment, many agents experience exhaustion and may choose to look elsewhere for work. However, if you can trial new and different ways to coach and motivate agents so that they enjoy their work more, then they are more likely to stay with the organisation.