As the gig economy grows, so does the need for managers to better understand ways to maximise the potential of contingent employees.
What is the contingent workforce and how can you manage it?
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
How executive input can drive workplace efficiency programs
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
How can you better promote accountability in your contact centre?
When your contact centre agents take ownership for their work, they provide higher quality interactions with their customer base.
3 important goals for a new contact centre supervisor
As a new contact centre supervisor, you’re going to need to set a few important goals in order to establish yourself within the team and lead effectively.
