Disconnected? Disinterested? Not sure how everything fits anymore? These are often the sentiments expressed as working from home employees reshuffle pandemic style and adapt.
How to Use Gamification to Engage Remote Teams
Why Contact Centres Must Accelerate Their Digital Transformation Strategies
A new wave of technology adoption is closing the gap in contact centre operations and shaping how agents perform on a day-to-day basis.
How To Use Gamification To Improve CX In Your Contact Centre
High-quality professional customer support is crucial to building lasting customer relationships.
Supporting and Engaging Remote Agents
In the past year, businesses across the world have seen significant disruptions to their daily operations. For many industries, this has meant, changing the way they operate, enabling staff to
What Agent Satisfaction Says About Customer Satisfaction
Contact centre agents are on the front line of your customer service efforts, fielding customer questions, and requests while upholding your organisation’s values and standards.
How to Coach Your Contact Centre Agents
If you want to facilitate an environment for your contact centre agents to succeed, you need to start coaching.
4 Ways to Help Your Team Resolve Customer Service Complaints Quickly
Today, the general public doesn’t wait for things to happen. When consumers are experiencing a problem, they expect a solution on the same day.
4 Reasons to Utilise an Omnichannel Customer Experience
With the digitalisation of the customer journey, businesses need to implement an entirely digital customer service experience.
