Today’s contact centres face fierce competition – not just for customers, but also for talent.
How to Implement Self-Scheduling Without Compromising Workforce Management
10 Ways to Delight your Frontline Agents (Without Sacrificing Schedule Fit)
There’s nothing quite like the feeling of receiving positive feedback on a schedule you just published.
5 Things To Consider When Designing Your Gamification
While a large proportion of recent studies have shown that gamification can improve KPIs in virtually every touchpoint of a contact centre.
Why Gamification Is Critical To Customer Service
As the increased demands for quality and quantity of customer service show no signs of slowing down.
The Impact of the Wrong Software on Employee Experience
As the integration between human and technology becomes increasingly more unified and the bottom-line efficiency evolves by the day.
Optimising a Remote Workforce
Many employees in multiple industries are equipped with the right tools to work from home without hesitation. While it’s an easy shift for those companies, not everyone has the same luxury.
