engagement Topic - Call Design

Building A Modern Engagement-Centric Workforce

Posted on 21st January, 2022 in Blog, Employee Engagement, Workforce Management
#Agent Engagement, call design, contact centre, engagement, gamification, learning, mordern workforce, solutions, technology, training, Workforce Management

gamification

The expectations of customer service experience have amplified making it important for managers to adopt new engagement techniques.

Why Gamification Is Critical To Customer Service

Posted on 29th October, 2021 in Blog, Employee Engagement
#contact centre, employee engagement, engagement, gamification, training

gamification

As the increased demands for quality and quantity of customer service show no signs of slowing down.