Optimisation Archives

Optimising a Remote Workforce

Posted on 21st October, 2020 in Blog, Workforce Management
#call design, contact centre, contact centre agents, employee engagement, optimisation, Performance Management, quality management, remote workforce, training, WFH, WFM, Workforce Management, workforce optimisation

Call Design Australia

Many employees in multiple industries are equipped with the right tools to work from home without hesitation. While it’s an easy shift for those companies, not everyone has the same luxury.