All about Self-Service Assessment Archives - Call Design

4 Ways to Help Your Team Resolve Customer Service Complaints Quickly

Posted on 7th October, 2020 in Blog, Contact Centre Best Practice
#agent, Agent Engagement, call design, contact centre, contact centre agents, Customer Experience, customer service, IVR, omnichannel customer service, quality management, self-service, WFM

Call Design Australia Blog

Today, the general public doesn’t wait for things to happen. When consumers are experiencing a problem, they expect a solution on the same day.